Remembering 9/11: Former NY Emergency Dispatch Supervisor - WDRB 41 Louisville News

Remembering 9/11: Former NY Emergency Dispatch Supervisor

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LOUISVILLE, Ky. (WDRB) -- Sunday marks the 10th anniversary of the 9/11 attacks. On September 11th, 2001, David Diggs and his employees took in numerous calls for help from the World Trade Center.  They became message takers for victims who died in the attacks.

"In my everyday life now, I try to have it not affect me," Diggs said. "You need to be vigilant about what goes on around you, but you can't live in fear."

Public safety is a big part of Diggs' life. With his stop sign in hand, he's been a school crossing guard for the past two years. On 9/11, his employees took frantic calls from workers inside the World Trade Center.

"Their tone and their requests start to transition from: 'Get me help,' to: 'Look, I can't hardly breathe. I don't think I'm going to make it. Can you call my wife? Could you call my mother? If you do anything for me, deliver this message.'"

Diggs say employees set up a desk just to handle all the outgoing calls to victims' families. The call he remembers the most is one his co-worker described. 

"She's there with 12 other people," Diggs recalled. "Some are injured. Some are already deceased. They are choking from all the smoke. She's called a couple of times and don't think they are going to make it and just wanted her husband and mother to know she loved them."

Diggs says he traded in his management position for a life in Louisville in 2008. He has relatives here, and says being away from the hustle and bustle of New York City with a much simpler life here, helping school children.

"The only difference in my career earlier and what I'm doing today is the level of responsibility," said Diggs.

Over the years, Diggs has also worked as an ambulance driver and paramedic.

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