Louisville Metro Government in top 10 of social media cities - WDRB 41 Louisville News

Louisville Metro Government in top 10 of social media cities

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LOUISVILLE, KY. (WDRB) -- Louisville Metro Government is ranked 8th in the nation when it comes to using social media to keep the public informed.

The University of Illinois Chicago study cited the city's use of Facebook, Twitter, and virtual "Talk to Greg" sessions in awarding the ranking.

"My administration has worked diligently to communicate directly to the public via social media," Mayor Greg Fischer said in a news release. "We have engaged and interacted with the citizens like never before and it's an honor to be recognized as a model for other cities to follow."  Fischer added that using social media provides more transparency and accessibility that he considers hallmarks of his administration.

City Communications Director Chris Poynter says Metro Government often breaks important news such as the selection of a new police chief and the results of the recent MSD audit on social media first.  He also says the "Talk to Greg" sessions let people speak directly to the mayor directly from their homes and workplaces.

Metro Louisville website

Sign up to follow Metro Louisville, city departments on various social networking sites

Chief Information Officer Beth Niblock points out the city offerings text alerts about crime and a Mobil311 app for smart phones so people can report problems such as potholes in real time with pictures.

The study looked at the country's 75 largest cities and how they interacted with its citizens online. 

The top 10 cities were ranked using a percentage scoring system:

1. New York — 93.33 percent
1. Seattle — 93.33 percent
2. Virginia Beach, Va. — 90.43 percent
3. Portland, Ore. — 90 percent
4. San Francisco — 89.36 percent
5. Kansas City, Mo. — 87.23 percent
6. Denver — 86.67 percent
7. Mesa, Ariz. — 85.11 percent
8. Louisville, Ky. — 84.44 percent
9. Philadelphia — 84.04 percent
9. Long Beach, Calif. — 84.04 percent
9. Sacramento, Calif. — 84.04 percent
10. San Jose, Calif. — 82.98 percent

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