LOUISVILLE, Ky. (WDRB) -- Residents in several Indiana counties were not able to call 911 this morning.
INdigital Telecom says service was out from 4am to 9am. That's five hours of not being able to call 911 directly.
At Harrison County Dispatch, operators get about 40 911 calls each day. But this morning, like other counties, residents weren't able to call 911. Callers got a recording that said 911 was not a working number. Instead, they had to use alternate numbers that were broadcast on TV by the media.
Harrison County officials say luckily, there were no huge emergencies Monday morning.
INdigital says a core router located in Fort Wayne went out of service, but didn't indicate it failed. When the router restarted, it did not connect to the network and had to be restored manually. 911 service was fully operational at 9 Monday morning.
James Goldman, the President of the Board of County Commissioners for Harrison County says, "In technology today, in all the electronics involved, sometimes things happen. My concern was did they get on it quickly? Did they take care of the problem? They did do that. When glitches like that happen in the middle of the night and we have to call in engineers and things to research the problem to find out what it is.. within 4 hours they had all the systems back up and going here fine."
Jefferson, Ohio, Switzerland, Dearborn and several other Indiana counties were also affected.
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