LG&E, KU warn against bill payment scam - WDRB 41 Louisville News

LG&E, KU warn against bill payment scam

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LOUISVILLE, KY. (WDRB) -- Louisville Gas and Electric and Kentucky Utilities are warning of a new scam in which a caller claiming to be with one of those utilities asks for electric or natural gas bills to be paid over the phone.  The caller threatens to have those services disconnected if the customer doesn't pay.

LG&E and KU point out that they never call and ask for credit or debit card numbers or other personal information.  Any calls reminding customers that their payment is late are computer generated rather than using live callers. 

The utilities say anyone who is contacted by a live caller or who receives a suspicious email or letter should call them to verify whether those are official communications.  LG&E customers should call 502-589-1444 (outside Louisville at 1-800-331-7370); KU customers should call 1-800-981-0600.

They also offer customers several payment options, which can be found at www.lge-ku.com/ways_to_pay.asp.

LG&E and KU say people who believe they are victims of this scam should report it to their local police department.  They also say customers should demand IDs from anyone who appears at their door saying they are there for the utilities, and that they do not collect payments in person.

A news release from the companies says, "Authentic LG&E and KU ID badges — whether issued to an employee or a contractor — show the companies' logos. An employee ID card always has the employee's name and color photograph on the front as well."

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