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LOUISVILLE, KY. (WDRB) -- Hyatt Regency Louisville says it's been listening to female travelers, and is making some changes as a result.
Among those changes: an assurance of clean rooms and a way to give feedback to the hotel. The Hyatt is providing communications cards for guests to give feedback.
It's also introducing Hyatt Has It, which will offer things that guests may have forgotten, such as a phone charger, curling iron, steamer, and other items. Some of those will be for the guest to keep, others to borrow or buy. That's based on women telling them they wanted an easier way to ask for such items.
Because women said they wanted to stay healthy while on the road, Hyatt is providing new menu options such as fresh juices and smoothies, as well as what it calls "balance portions" and "create your own" options. Female guests also said they wanted high-quality bath products.
The Hyatt says the changes are part of what it calls the most extensive "guest listening exercise" in its history.
It's an effort that didn't just involve the Louisville Hyatt, but included over 40 group discussions around the world that took place over the course of 18 months.