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SOURCE Astea International Inc.
Continuing Tradition of Delivering Innovation that Sets the Standard for Service Management and Mobile Workforce Solutions
HORSHAM, Pa., Oct. 10, 2013 /PRNewswire/ -- Astea International Inc. (NASDAQ: ATEA), a global provider of service lifecycle management and mobility solutions, today announced that it will be premiering its latest feature-rich release at the upcoming WBR Field Service Europe Conference, in Amsterdam, October 14-16. Astea will be demonstrating the abundance of new features and enhancements that primarily focus on three main concepts; optimizing and streamlining processes, enabling proactive service insight and intelligence at every level, and significantly increasing ease of use and customizations without technical skills.
The majority of service organizations already recognize that service management and mobile workforce solutions are mission-critical components to their overall strategy in order to fuel growth, derive competitive differentiation, and ultimately achieve the highest levels of customer satisfaction. Now, forward-thinking organizations are looking at how they can deliver more predictive and proactive service to adapt to the ever changing and increasing demands of their customers. Astea Alliance 11.0 is an unprecedented release, creating a paradigm shift away from traditional service management solutions on the market today. Focused on helping companies deliver more predictive and proactive service to adapt to the ever changing and increasing demands of their customers – deploy in the cloud or on premise.
Astea experts will be on hand to discuss and demonstrate how service organizations can leverage the latest innovations to transform the way they provide service, below are just a few:
Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced scheduling optimization. Astea's solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea Alliance's modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company's ability to provide best-in-class.
About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea's solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
www.astea.com. Service Smart. Enterprise Proven.
© 2013 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.
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