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LOUISVILLE, Ky. (WDRB) -- Amazon is trying to make amends after a UPS backlog caused thousands of Christmas packages to arrive later than expected.
Christmas shoppers were more than a little upset after a UPS backlog delayed thousands of presents that were supposed to arrive in time for Christmas.
Online retailers like Amazon often guarantee delivery by a certain date -- especially during the holidays.
Many people unaware that their packages were being delayed waited around at businesses and residences for Christmas presents that never made it.
That left thousands of gift givers - and receivers - across the country disappointed on Christmas morning. Some of the packages that didn't make it had been ordered nearly a month ago.
The delay was particularly bad for online retailers like Amazon that promised customers their orders would arrive by Christmas. Now the online giant is trying to make amends. Amazon has emailed those affected, citing "failure in the UPS transportation network."
Amazon officials pledged to refund shipping costs and provide $20 gift cards to some shoppers.
For its part, UPS officials said the delay were due to a "perfect storm" of problems, including wintry weather in parts of the country, a shortened shopping season between Thanksgiving and Christmas, and an unexpected in online shopping.
An Amazon spokeswoman told media outlets that orders were processed in time for Christmas delivery on their end. The company now says it plans to review their shipping partners' holiday performance.
Despite the gift delay, some people said this time of year is more than receiving presents.