Plumbers working to help those with busted pipes - WDRB 41 Louisville News

Plumbers working to help those with busted pipes

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LOUISVILLE, Ky. (WDRB) -- People across the Metro area are left dealing with the aftermath of busted pipes caused by last week's deep freeze.

Many are still waiting for help to arrive.

Plumbing and water restoration companies are booked solid, and are now having to put customers on waiting lists.

A small crack in a pipe just a few inches wide spewed six feet of water into the basement of a home in Louisville's Germantown neighborhood.

"This one flooded out the water heater and flooded out the furnace," said Tyler Reding with Maeser's Plumbing.

Reding says when temperatures get seriously cold, the water inside the pipe freezes and the ice swells, causing the pipe to split and when it thaws out, customers are left with a hole.

Even those who left their water running experienced issues.

"I had mine running at my house full on and the whole house still froze up," said Reding.

Reding says they're working overtime just trying to keep up with demand.

"You're talking 12-15 hours a day and we even worked Sunday. I think we're taking calls now all the way into next Thursday, next Friday," he said.

"Typically we don't get that busy. We have 14 trucks on the road so we have enough to stay with what's going on at the time but when we get hazardous weather, any storms come in, I mean all trades pick up," said Reding.

Plumbers aren't the only ones working nonstop because when they finish up, then it's time for restoration.

"It all started Tuesday afternoon and it's been pretty much non stop since then," said Mitch Reeves, restoration manager at Coit Services in Louisville.

"More calls have been coming in than we can handle. Probably about 25-30 calls a day and usually we get maybe two or three calls a day," said Reeves.

Reeves told WDRB they've been so busy, they've had to rent more equipment.

"The problem hasn't been the desire to help people. It's been the availability of equipment," he said.

Many customers have been put on waiting lists but crews say you shouldn't have to wait longer than a week for services.

"Be patient. Try to deal with us and wait," advised Reding.

Mold may be a concern for those waiting with standing water but plumbers say the cold temperatures should prevent it.

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