Bride-to-be who is suing Bridal Warehouse speaks out - WDRB 41 Louisville News

Bride-to-be who is suing Bridal Warehouse speaks out

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LOUISVILLE, Ky. (WDRB) -- The Louisville woman who claims she was jilted by a local bridal shop is speaking out.

In a story you'll see only on WDRB, the bride-to-be tells why she has taken Bridal Warehouse to court.

Kristy Witak says her dream wedding turned into a nightmare when, she says, Bridal Warehouse broke its vow.

"Girls dream about this day their whole life - the day that they're going to get married. And there are a lot of other things and stresses that go into putting together a wedding. And this is just one thing that girls shouldn't have to deal with," said Witak.

What Witak says she's dealing with is a broken promise.

She says she purchased her wedding dress from Bridal Warehouse with the understanding that it would be new from the manufacturer. But Witak says that's not what she got.

"Instead I got a dress that had been tried on by previous women that has been hanging in a store on the rack," she said.

She says her mother-in-law-to-be, who was at the time a Bridal Warehouse employee, saw tell-tale signs.

"The shape that the dress was in and the fact that it had been steamed. There was some dirt on the dress. There was lint. Certain tags had been removed from the dress," said Witak.

Witak says when she confronted company management, she was told that since her future mother-in-law had gotten an employee discount for her, she could not get a new dress.

"They had mentioned that if I paid full retail price without the employee discount, that they would then send me a new dress from the manufacturer," said Witak, insisting that is not what she was told initially.

Bridal Warehouse insists it has done nothing wrong, and says it will vigorously defend itself in court.

The company's attorney says Bridal Warehouse does not even sell used wedding dresses, and that Witak's was, in fact, new.

"This particular dress had never been tried on by anyone. It had been received by the company from the manufacturer, and taken out of the box from the manufacturer, and then shipped to the Louisville store for Ms. Witak," said attorney Douglas Barr.

But Witak insists she did not get what she paid for.

"It's disappointing. I'm not going to let it ruin my day, and we'll just move on from this point and see where it goes," she said.

The Bridal Warehouse attorney does say that sometimes dresses may have been previously tried on by others. But in this case, he insists, Witak's dress had not been worn at all.

The company will file a response in court.

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