Louisville customers sound off on Comcast Time Warner merger - WDRB 41 Louisville News

Louisville customers sound off about Comcast-Time Warner merger

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LOUISVILLE, Ky. (WDRB) -- Comcast and Time Warner Cable are confirming a merger that would create a cable giant.

At the Time Warner Cable location in St. Matthews, it's a busy place with people paying their bills and dumping their cable for other options.

Some Louisville customers are worried about the merger. Their concerns are about layoffs and rates.

Customer Sasha Maschenik says, "I think their customer service is lacking. It has went down and it's only going to get worse, so I completely canceled my service."

Comcast is expected to buy Time Warner Cable for more than $45 billion in stock.

On a call with the media, the companies wouldn't talk about layoffs, but say there is an overlap in jobs. The companies instead wanted to talk about the benefits for consumers.

Comcast Chief Executive Brian Roberts says his company offers an "All digital network with the fastest broadband with the fastest in-home Wi-Fi with the most on-demand offerings."

Marsha Burton runs a bed and breakfast.  She has 10 phone lines and a fax machine and worries about the merger "because they are so huge -- they can monopolize the market and charge more."

Time Warner Cable took over Insight Communications in 2012. Some customers say it hasn't been the same since.

Customer Janet Young says, "They just changed to Time Warner. There's got to be something wrong with this picture. I know there are a lot of people who are not pleased with Time Warner. I don't know, maybe it'll be a good thing."

Customer Danielle Clifford says, "We haven't had a great experience with Time Warner ever. It's really hard to get people on the phone, get any help at all. So, we're switching to AT&T."

The new cable company will be led by the Comcast President and CEO.

The deal is expected to close at the end of the year, pending shareholder and regulatory approvals.

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