C3i, Inc. is Opening a New Help Desk Operating Center in Pittston, PA Creating Over 250 New Jobs - WDRB 41 Louisville News

C3i, Inc. is Opening a New Help Desk Operating Center in Pittston, PA Creating Over 250 New Jobs

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SOURCE C3i, Incorporated

PITTSTON, Pa., Feb. 25, 2014 /PRNewswire-USNewswire/ -- C3i, Inc., the leader in technology support and business process outsourcing (BPO) services for the Life Sciences industry, today announced the opening of a new help desk facility in Pittston, PA, bringing 256 new jobs in the area This is the third C3i facility in Northeast Pennsylvania.

The announcement was made during a press event on Tuesday, February 25, held in Jenkins Township in C3i's new facility. Among the speakers and the guests of the event were Attorney Joe Burke, President Greater Pittston Chamber of Commerce, Michael Rossman, Director of the Governor's Action Team, Steve Yokimishyn, Regional Director Governor's Action Team, Bob Besecker, VP, Mericle Commercial Real Estate Services, Rob Mericle, President, Mericle Commercial Real Estate Services, Lew Sebia, Chief Operating Officer, Mericle Commercial Real Estate Services, as well as C3i senior executives.

This new facility will be located in CenterPoint Commerce & Trade Park in Jenkins Township and will house a help desk. The complex was built by Mericle Commercial Real Estate Services and is already hosting another facility of C3i – a hardware depot. The expansion is a result of C3i recently winning large contracts with two global pharmaceutical companies to provide help desk support services for campus and field sales-based personnel. This help desk will be open 24 hours a day, and while all calls in this center will be handled in English, they can originate from anywhere in the world. 

In 2007, C3i made the strategic decision to establish a presence in Northeast Pennsylvania by opening its first facility in the area – a help desk located in Plains Township. Five years later, in 2012, C3i opened a second facility nearby – a hardware services depot located in Jenkins Township. These two centers, combined with positions located on-site at a client in Swiftwater, PA, have led to C3i establishing 354 jobs in the region over the past 6 years.

Initially, in the new facility, C3i will hire 100 people. Over the next three years, C3i will hire an additional 156 professionals in this location, bringing the total new jobs in the new help desk facility to 256.

Within the new center, C3i will have multiple job types including Help Desk Technicians, Supervisors, Trainers, Quality Assurance Analysts, Subject Matter Experts, and Management personnel. C3i is offering an extensive training program and competitive salary, along with an excellent benefit package. All interested applicants for the new positions at C3i are encouraged to visit www.c3i-inc.com, click on "Careers", then go to "Open Positions". The requirements for each position will be listed there, and candidates can apply for the job online.

"C3i has made a major commitment to Northeast Pennsylvania and we will continue to grow our jobs here as our business grows. The excellent operational results in our Plains Township call center, which are directly related to the outstanding labor force in Luzerne County, was one of the main reasons we decided to expand operations in the Northeast Pennsylvania region", said Joel Morse, CEO of C3i, during the press event in Jenkins Township on February 25.

Joel Morse also expressed gratitude to the organizations and people that made this expansion possible. On behalf of C3i, he thanked Pennsylvania Governor Tom Corbett, the Governor's Action Team and Pennsylvania's Department of Community and Economic Development for providing an incentive package that helped bring this new operation to Pennsylvania. The CEO of C3i also thanked to the Greater Pittston Chamber of Commerce, Luzerne County, Jenkins Township and the Pittston Area School District for creating a pro-business environment conducive to recruiting companies like C3i.

Founded by Dave Hanaman, Joel Morse and Diana Kyser in 1993, C3i has grown into the leading provider of technology support services for the life sciences industry. Today, C3i serves over three quarters of the world's largest pharmaceutical companies from global operations centers in North America, Europe, India and China.

About C3i: 
Headquartered in Morristown, New Jersey, C3i Inc. has global operations in the North America, Europe, India, and China. Their 1,550 employees provide technology training, multi-lingual service desk, hardware provisioning, and break/fix, asset management, and user/application administration services for pharmaceutical sales and clinical professionals worldwide. To learn more, visit www.c3i-inc.com

Dave Hanaman

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