LOUISVILLE, Ky. (WDRB) -- The website promises Derby deals, but some customers say it should read "Derby steals."

WDRB News has uncovered why a company that has been in trouble for leaving Derby customers hanging in the past, is under investigation again.

That company is
, which sells everything from single tickets to package deals for the 140th running of the Kentucky Oaks and Derby.

But some customers are complaining they didn't get what they paid for.

"I've watched the Derby since I was a little girl and I would cut the winners out of the St. Louis Post dispatch," said Debbie Reeves, who purchased Oaks and Derby tickets online from

The Kentucky Derby has been on Reeves' bucket list for years.

"When my husband said 'what would you like to do?' I said I really would love to go to the Kentucky Derby."

This year, the St. Louis attorney decided to make his wife's dream come true and bought tickets at

"My wife looked it up and found it on the internet and it looked like a reputable site and we paid $2,900.00 for the initial package," attorney Bill Reeves said.

But when the envelope arrived in the mail, there were no tickets inside.

"And then when we got here and there were no Derby tickets, I thought 'oh no, this is bad,'" Debbie Reeves said.

The company's website and Facebook page are both still very active but the owner, former Oldham County Magistrate Scott Davis, is missing in action.

"I'd like to see him behind bars," said Bill Reeves.

And now the Reeves and other alleged victims have taken their concerns to New Albany Police.

"We found out through the investigating officer that there are at least 14 other victims, losing anywhere from probably $1,000.00 up to $18,000.00," Bill Reeves said.

WDRB went to the company's New Albany office and found a note in the window telling customers to picket up tickets at the Fairfield Inn, but that was another dead end.

Fairfield Inn representatives released the following statement Friday evening: "
The Fairfield Inn & Suites Louisville Downtown contracted with a third party vendor to supply rooms for a package for Kentucky Derby guests. The hotel has never been in possession of the tickets advertised as part of this package, and did not contract with the vendor to distribute tickets at the hotel

"What concerns me is the number and nature of the complaints," said Charlie Mattingly, President & CEO of The Better Business Bureau.

BBB is familiar with both Davis and his company; in fact, several years ago, Davis was accused of scamming Derby customers.

"The nature of the complaints seems to be that people were not able to get any kind of refund or adjustment made until they filed a complaint with the BBB," Mattingly said.

And now, because of our story, the BBB is once again looking into
and even changed its rating.

"Just reviewing the complaints today, frankly, and looking at the nature of the complaints and how they were handled, I've moved his rating to a not rated, an NR, while we do a more thorough review of the file," explained Mattingly.

WDRB left voicemails and text messages for Scott Davis, but so far he has not responded.

Meanwhile, New Albany Police are still collecting information and deciding what charges if any should be filed in the case. The Kentucky Attorney General's Office has also been

for the Reeves, they've decided to make the best out of a bad situation. They've purchased more tickets to the Derby.

"We did get on StubHub and found some tickets, but we've had to pay for those," said Bill Reeves.

"And then we've had to pay $436.00 for another set of tickets - in the same seating area that we were suppose to be in in the beginning," Debbie Reeves added.

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