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Company Will Use the Cloud to Unify Customer Experience Across Multiple Contact Center Locations
SALT LAKE CITY, June 9, 2014 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a Fortune 500 financial services company is migrating its Quality Management (QM) to the cloud as part of the effort to unify and streamline customer service operations across multiple divisions and locations.
Recognized as one of the most admired companies, the financial company supports lifetime customer relationships. The inContact Quality Management offering is part of the Workforce Optimization Suite powered by Verint and available 100% in the cloud. To optimize agent performance, coaching and training, quality management captures individual interactions between customers and agents, and
quickly scores them against pre-defined criteria.
"inContact is on the forefront of a new wave in customer service innovation," noted Paul Jarman, CEO at inContact. "Our all-in-one cloud contact center suite leverages technology to connect customer service teams and automated processes that drive high quality, personalized interactions."
Jarman adds, "Financial services organizations require the utmost in security, availability and compliance. inContact's network, data centers and databases are all redundant, and inContact is the only contact center provider who is a member of the Cloud Security Alliance (CSA)."
inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to offer core contact center infrastructure, workforce optimization in the cloud plus an enterprise-class telecommunications network for the most complete customer interaction solution. Winner of 2014 CRM Magazine Rising Star Award, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.inContact.com.
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