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Automates the Process of the Post Mortem To Improve the Resolution Process and Speed Problem Solving
BOULDER, Colo, June 11, 2014 /PRNewswire/ -- VictorOps, a collaboration and incident management platform designed for DevOps teams, today announced the first retrospection reporting tool for DevOps. VictorOps' Post Mortem Report automates the process of retrospection as a way to determine what led to problem resolution.
The first reporting tool that addresses retrospection for DevOps, the VictorOps Post Mortem Report allows teams to take a snapshot of an incident so that the next time a similar situation arises there is a documented account of how the problem was solved. As part of the VictorOps platform, this new report function is making uptime reporting and problem resolution easier.
"This is a game-changer for DevOps," said Todd Vernon, CEO and co-founder, VictorOps. "Many teams use wiki's to capture resolution data, but in the heat of the moment it can be hard or impossible to find the right wiki entry. With the addition of post mortem reporting functionality to our platform, we are making it part of the normal process of re-election and operations reporting."
VictorOps' unified timeline is what makes the VictorOps Post Mortem Report possible. Because all activities regarding an incident – alerts, notifications, chat, and paging steps, – are in one place, teams can define a timeframe and receive the entire timeline and store it all for future reference.
VictorOps also allows teams to edit out pieces of the timeline that are not relevant, annotate with interesting points from notes that were not captured, and add a summary to create a searchable knowledge base. The post mortem functionality also allows teams to gather after an incident to coauthor and further perfect the resolution.
"The goal of VictorOps is to make it easier and faster to solve problems," continued Vernon. "The VictorOps Post Mortem Report is delivering a solution to DevOps teams that instantly make their lives better and leads to faster time-to-resolution for companies. And it makes being on call suck less."
About VictorOps ?
VictorOps is a collaborative platform designed for DevOps teams that combines the power of people and data to solve IT problems in real-time. The VictorOps platform seamlessly orchestrates team situational awareness, incident creation, escalation, notification, and remediation with team members regardless of physical location or time of day. Privately held, VictorOps is backed by Costanoa Venture Capital and Foundry Group. For more information, visit http://www.victorops.com and follow the company on Twitter @GoVictorOps.
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