New restaurant app designed to eliminate waiting - WDRB 41 Louisville News

New restaurant app designed to eliminate waiting

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LOUISVILLE, Ky. (WDRB) -- If the developers of a new app get their way, waiting at restaurants for a table will be a thing of the past, thanks to smart phone technology.

QSR Technology of Louisville launched the app around Derby of this year.

"At our favorite restaurants, the ones that are busy on a given night or anytime, if they are too busy you might just skip the restaurant because you don't want to wait for an hour, now with this technology you don't have to," says Steve Higdon of QSR.

QSR is a software development company for the restaurant industry.

The new app is call Dinetime.

"The magic of it," says Higdon, "is when the restaurant is using the host app, you can see the wait time in real time on your consumer app, you can book yourself right on the waiting list using the consumer app and save the time and show up when your table is actually ready."

The app lists all of the restaurants in the Louisville area.

Higdon says you can search the restaurant guide by the type of cuisine, price point, or it can link up with your smart phone's GPS and lets you know which restaurant of your choice is nearby.

The app should be good for restaurants, making them more efficient by keeping their tables full and keeping the customers coming and going in harmony.

"We love the technology and what it does to help us serve our guests," says Mark Peters, the owner of Coals Pizza on Frankfort Avenue.

The technology will hopefully be good for restaurant patrons too.

"If you want to see how long the wait is at one of your favorite restaurants,  you just get right on the app and find out how long the wait is and then get on the list without even going to the restaurant first, so it just makes it very, very easy," says Nicole Eovino.

Higdon says the new app should transform how restaurants do business in the future.

"Restaurants can now market directly to their customers through the Dinetime host app and consumers can book directly on the restaurant's wait list and don't have to worry if the restaurant is too busy or not; no more lost business because of uncertainty," he says.

When the testing in Louisville of the new app is completed, QSR plans to launch it nationwide and in the United Kingdom toward the end of the year.

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