Heating assistance program enters crisis phase as bitter cold ta - WDRB 41 Louisville News

Heating assistance program enters crisis phase as bitter cold takes hold

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LOUISVILLE, Ky. (WDRB) -- Louisville residents needing help paying their utility bills lined up early Thursday morning outside the Urban Government center on Barret Avenue as temperatures hovered just above zero.

LIHEAP, the Low Income Home Energy Assistance Program, is operated by the Department of Community Services' Louisville Metro Community Action Partnership. The Crisis Phase of LIHEAP runs from Jan. 12 through March 31 or until funds run out.

Residents wishing to apply must have an appointment, which must be scheduled in person beginning today (Jan. 8). between 7 a.m. and 4 p.m., and Jan. 9 between 7 a.m. and 1 p.m. at the Urban Government Center at 810 Barret Ave.

Applicants must live in Jefferson County and have a household income at or below 130% of the federal poverty guidelines (for a household of four, the gross monthly income cannot exceed $2,584). For the crisis phase, applicants must have received a brown, disconnection notice from their utility service provider, or an eviction notice if their utilities are included in the rent.

The following documentation must be presented when scheduling an appointment:

1) Picture ID (if available)

2) Most recent LG&E bill (must be a brown bill), or an eviction notice if utilities are included in the rent

Starting Jan. 12, appointments will be issued at all three locations listed below on weekdays 8 a.m. - 1 p.m. based on funding and appointment availability. Upon registering for an appointment, residents will receive an appointment slip verifying the appointment date, time and location. (Note: All offices will be closed on Jan. 19 for MLK Day and the East Office is closed for LIHEAP on Fridays.)

Central Office -- Urban Government Center, 810 Barret Ave., Room 127, 40204; 502-574-1157

East Office -- Newburg Community Center, 4810 Exeter Ave., 40218; 502-574-1270

South Office -- Southwest Government Center, 7219 Dixie Hwy; 502-574-1272

The following documents must be presented at the time of the LIHEAP appointment:

Picture ID for head of household (if available) Proof of all household income (all members) for the preceding month (food stamp award letter, Social Security award letter, pay stubs, etc.). All households with no income – and who do not receive food stamps -- must have a Proof of No Income form completed prior to applying for benefits. Forms are available at the 810 Barret office, Room 127 or at www.louisvilleky.gov (search for “LIHEAP”).

Social Security card(s) or official documentation with social security numbers or Permanent Resident Card Numbers for everyone living in the household. Most recent heating bill or verification from landlord that heating expenses are included in the rent (i.e. lease agreements). Clients who receive a Utility Allowance must provide proof they have applied at least 80% of that payment to a utility.

Benefits provided by this program are paid directly to the applicant's heating vendor.

Individuals who are unable to apply for this program in person may send a representative on their behalf with a note including the applicant's signature and phone number. Call 574-1157 for more details on how this process works. Residents who are homebound -- which means a medical professional can verify they are confined to the home -- and who are unable to send a representative, may call 574-1274.

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