Ind. Atty. Gen. Greg Zoeller explains how Anthem customers can p - WDRB 41 Louisville News

Ind. Atty. Gen. Greg Zoeller explains how Anthem customers can protect themselves from data breach

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LOUISVILLE, Ky. (WDRB) -- Anthem customers waiting to find out if they are one of the 80 million people whose personal information was hacked should take steps now to protect themselves.

The massive data breach is so serious because it affects more than just credit card information.

Indiana Attorney General Greg Zoeller visited WDRB and spoke with WDRB anchors Elizabeth Woolsey and Gilbert Corsey about what customers can do to protect themselves. Below is a partial transcript of that interview.

WOOLSEY: Thanks for coming in today. Thieves now have access to social security numbers, addresses, birth dates. I mean, they can do some serious damage with these things. What can they do right now to help? People are talking about getting a credit freeze.

ZOELLER: A credit freeze is your best bet. In Indiana, we have something called IndianaConsumer.com where you can file all three of the credit reporting freezes for free. It's something our legislature passed a number of years ago, and it's really the best thing. And we recommend that for everybody.

WOOLSEY: What does this credit freeze do, exactly?

ZOELLER: Nobody can open up new lines of credit. You can still use your credit card – it's nothing to do with your current credit. But nobody can open up a new line of credit, and that's really important, is to avoid that future scam.

CORSEY: What other steps should people take? Are there other options out there to protect themselves?

ZOELLER: They should obviously look at their credit records to make sure nobody is putting anything else on it, because sometimes they'll be adding new things from another card. You can also look to see if you get any of these phishing…so, be very careful about things that pop up saying that it's from Anthem, or a call saying that they're from Anthem. Never respond directly to something that's come to you. Always stop and log in yourself to their Web site.

CORSEY: Is that the only way to know that it's legitimate – you need to go to them, rather than them contacting you? How do you know what's real and fake, because so many of these scams look real?

ZOELLER: We always tell people: don't respond to something that you don't initiate. So if it comes to you, that's the red flag. Never try to respond to something that pops up, or just comes to you in an e-mail. If you're interested in doing it, go directly to the Anthem site yourself, or make the call yourself, but don't respond to that.

WOOLSEY: And we have been told by Anthem that they will be reaching out to affected customers through the mail, so that's the way they're going to notify you and let you know how to get help.

ZOELLER: They will also provide credit services so you can monitor your credit. You should also look very closely at your credit cards, but that's something that people need to be sensitive to all the time, but particularly now.

CORSEY: You said look at your credit report. What are you looking for on your credit report to know if your information has been breached?

ZOELLER: You may not see if it's been breached, but you'll see things that show up from another source.

CORSEY: For example?

ZOELLER: Well, if you've got a VISA card and you see something that says MasterCard – you don't have a MasterCard. Somebody has opened up a line of credit in your name.

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