LOUISVILLE, Ky (WDRB) -- The owner of Jarvis Heating and Cooling, James Michael Jarvis Jr., is accused of taking customer's money and never returning to complete the work requested.

Officials at the Better Business Bureau say simply filing a report can help keep others from being taken advantage of in situations like this one.

"For those who have already lost money, it's kind of a sad situation," said Charlie Mattingly, president of the Louisville BBB.

Mattingly says when he heard about the arrest of the longtime business owner, he was surprised.

"In this case, we actually have not had complaints to the Better Business Bureau and we have had a record on the company forever," he told WDRB.

He says while Jarvis Heating and Cooling is not a BBB accredited business, that doesn't mean they can't keep record of customer service.

"We handle any business and we handle complaints on any business so I always encourage people who have a serious problem with a business that they're not able to resolve directly to file a complaint with the BBB," said Mattingly.

That allows the BBB to help resolve the problem and it helps them alert other people.

"Mr. Jarvis previously had a license but when I looked yesterday I found out that license had been terminated by the state which certainly seems appropriate given the circumstances," added Mattingly.

The 53-year-old, who most people know as Mike Jarvis was arrested Monday after police started receiving reports from his customers that he's been collecting money but not completing the work he promised.

"They came and installed one unit and was to come back and install the other one and never did," said Bishop Michael Swartz, of High Point Church in Shepherdsville.

Bishop Swartz says Jarvis left them without an air conditioner for an entire summer.

"It kind of got aggravating, you know, and we still only have the one unit in there," he told WDRB.

Bishop Swartz says the job Jarvis owes them is worth thousands of dollars and they paid him in full more than a year ago.

"I'm hoping he gets it right. You know, I'm hoping he goes back and makes it right," said Swartz.

Jarvis is also accused of targeting the elderly.

According to an arrest warrant, the first incident happened on Nov. 1. Police say an elderly woman paid Jarvis $1,250 for a furnace installation -- but Jarvis never provided the materials or performed the work. As a result, the elderly woman had to endure the winter months without heat.

WDRB has also learned Jarvis Jr. has pending drug charges in Bullitt County. 

If you think you've been a victim of one of these crimes, you're asked to call police at 574-LMPD. You're also asked to file a report with the BBB.


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