Indiana reaches $158 million settlement with Sprint, Verizon ove - WDRB 41 Louisville News

Indiana reaches $158 million settlement with Sprint, Verizon over 'mobile cramming'

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LOUISVILLE, Ky. (WDRB) -- The state of Indiana has reached a $158 million settlement with mobile carriers Sprint and Verizon over allegations that the companies placed unauthorized charges for third-party services on customers' cell phone bills, according to a news release from the office of Attorney General Greg Zoeller.

The practice is called "mobile cramming." Similar settlements with AT&T and T-Mobile were announced in 2014.

"An estimated 750,000 Indiana customers of Sprint and Verizon combined may be eligible for refunds that could exceed $120 million nationally," the news release states.

"Phone customers who have been 'crammed' often have charges, typically $9.99 per month, for 'premium' text message subscription services (also known as 'PSMS' subscriptions) such as horoscopes, trivia and sports scores that the consumers have never heard of or requested," the release adds. "All four mobile carriers announced they would cease billing customers for commercial PSMS in the fall of 2013."

According to the news release, Sprint and Verizon customers who believe they have been 'crammed' can submit claims under the redress programs by visiting and / or At those sites, consumers can submit claims, find information about refund eligibility and how to obtain a refund. Individuals with further questions can call the settlement administrators at (877) 389-8787 (Sprint) and / or (888) 726-7063 (Verizon.)

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