LMPD creates online system to file complaints - WDRB 41 Louisville News

LMPD creates online system to file complaints

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LOUISVILLE, Ky. (WDRB) – Louisville Metro Police have a new way for the public to file complaints against it’s officers.

The new system is expected to streamline the process of filing a formal complaint against any LMPD employee. In the past, any complaint had to be filed in person and sworn to at LMPD’s Professional Standards Unit building located at the corner of 28th Street and Virginia Avenue.

The public can now go online, fill out a form, have it notarized and then sent to LMPD.

“We had regular business hours from 6 a.m. to 6 p.m.,” said professional standard unit Major Don Burbrink. “We knew that a lot of people couldn't get down there. And we saw that talking to people, so we knew people couldn't get down there but everyone has internet access at this point in time.”

In August, LMPD received 12 formal complaints against employees. Burbrink says it usually averages around 140 a year. With a new online system making it easier to file complaints, he says there will likely be an increase in complaints, at least at first.

“We anticipate that there may be at the very beginning,” Burbrink said. “I'm not so sure there will be a lot more. But we'll be getting a lot more information in regards to our officers behavior and that's what we're looking for.”

Another option for anyone wishing to file a complaint is picking up a form at any one of the 8 police division substations located throughout Louisville Metro.

“We're just trying to be more transparent, that's the biggest thing,” Burbrink said. “We're trying to make it easier for people to tell us where we are making a mistake.”

One thing that might help to ease the workload is the advent of LMPD body cameras for patrol officers. Body camera footage will allow the Professional Standards Unit to review the complaint if it was recorded.

Even if the complaint is not notarized and sent in, if the online form is completed and submitted, Burbrink says someone in his office will take a look. In spite of the possibility in the increase in workload for his staff he says, he welcomes it.

“Fearing that it’s going to increase our workload means that there are other things going on out there that we're not aware of,” he said. “I'm hoping that's not the case and I don't think that’s the case.”

Online users are given step by step instructions on how to submit the initial complaint online and how to sign and have that form notarized. Any person is also given the option of asking the Human Relations Commission Citizen Advocate for assistance in filing a complaint.

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