Oakland couple says home was trashed after rental on Airbnb - WDRB 41 Louisville News

Oakland couple says home was trashed after rental on Airbnb

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OAKLAND (KRON/WDRB) -- An Oakland couple who put their house on Airbnb say their house was trashed during a party thrown by under-aged guests. 

Jim Owen and Reshma Vasanwala told KRON they were out of town for New Year’s Eve when their neighbors told them a big party was going on at their house. 

The couple had rented out their house on Airbnb, a site that lets property owners rent out their home for short periods of time. 

“We got a phone call from our neighbor around 10:30 or 10:40, saying that there were about 50 to 60 kids in my house, partying in my house,” Vasanwala told KRON.

They were contacted by a man claiming to be from Chicago, who said he and his sister were the only two who would be staying at their house but that turned out to be untrue.

“Sofas were outside. The TV was in my bathroom. Objects…photos, memorabilia….I have pictures of my nieces that are on my fridge that were completely on the floor, trampled on and torn, with shoe prints all over…their cute, little faces,” Vasanwala said.

The house was in disarray, with broken glass on the ground and beer cans everywhere, not what they expected. They have used Airbnb for some time and said they have had almost no problems with the company.

Jim and Reshma said their guest was not who he said he was.

“So, we were duped,” Owen said. “He came here and they were looking to have a party. We found out later that it was his 18th birthday, so another issue is that he was an underage user.”

Jim and Reshma said it took more than 12 hours to get a response from the company.

They said they will not be using Airbnb anymore.

An Airbnb spokesperson issued a statement regarding this incident:

“We have zero tolerance for this kind of behavior and our team is working quickly to make this right. We have banned this guest from Airbnb, and our Trust and Safety team is reaching out to the host to work with them under our $1 Million Host Guarantee, which is designed to cover a host’s property in the rare event of damages. Over 1 million guests stayed on Airbnb on New Year’s Eve, and problems for hosts are extremely rare.”

You can find photos of the couple's trashed home on KRON4.com.

Copyright 2016 KRON. All rights reserved.

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