Honda responds to customers charged twice for single car payment - WDRB 41 Louisville News

Honda responds to customers charged twice for single car payments

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LOUISVILLE, Ky. (WDRB) -- Check your bank accounts, if you are a customer of the financial services arm of Honda Motor Company. The company says it is ready to fix a double payment problem from Wednesday.

Customers around the country report the company has taken their April payments from bank accounts twice -- and they've had little success contacting the company for an explanation.

Honda posted a response on its company Facebook page  in the 7 p.m. ET hour Wednesday. Customer complaints appeared on social media as early as Wednesday morning.

From Honda:  "Honda Financial Services has identified the accounts impacted by a payment processing error and have taken corrective action to refund these customers. Customers should start to receive refunds beginning Thursday, April 7, 2016. Any fees caused by this error will be waived or reimbursed, and we will assist customers with credit concerns. HFS is experiencing high call volumes due to this error. As a result, the average hold time is 20 - 30 minutes. We regret this inconvenience and are working diligently to resolve this matter as quickly as possible."

"We recognize that payment processing is a serious issue to our customers and we have a team actively working on this issue to resolve it and take care of our customers," said Senior Vice President of AHFC David Paul in an earlier statement online. "Customers are our top priority and we apologize for the inconvenience and any concerns that have resulted.  We will make this right for our customers."

One local customer told WDRB News he is thankful the "double payment" didn't cause an overdraft. Others who pay online or have automatic withdrawals from their bank accounts haven't been so lucky, according to social media posts.

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