Official: RiverLink website safe despite warnings on some web browsers
The warnings were “isolated” and limited to some browsers with high security settings, a spokeswoman said. Even so, she added, RiverLink customers’ personal data was at no time vulnerable to theft.
LOUISVILLE, Ky. (WDRB) – Calling it a “glitch,” an official with Louisville’s new toll-bridge system said messages warning of security risks on the RiverLink website were not cause for alarm.
The site, www.riverlink.com, is safe and exceeds routine standards for the payment card industry, said Mindy Peterson, a RiverLink spokeswoman.
Thursday marked the first time drivers could register for toll accounts online, by phone or in person at customer service centers in downtown Louisville and Jeffersonville, Ind. Tolls are set to start by the end of the year on three spans across the Ohio River.
To sign up online, account holders need to enter personal data that includes email addresses, passwords, credit card information and details about their vehicles.
But on Thursday morning some internet browsers – including Google Chrome and Firefox – showed that the RiverLink website wasn’t encrypting that data, raising the possibility that other people could view it.
Peterson said the warnings were “isolated” and limited to some browsers with high security settings. Even so, she added, RiverLink customers’ personal data was at no time vulnerable to theft.
“Nothing has been compromised. Nothing is at risk,” she said. “Everything is absolutely, positively secure and encrypted.”
By early afternoon, some of the warning messages that appeared on browsers in the morning had disappeared. As of 1:30 p.m., the RiverLink site included a color-coded verification mark – a sign that a website is legitimate.
The website’s address also had been updated with the “https” prefix meant to encrypt data sent to and from the site. Earlier in the day some browsers showed the site with the less secure “http” setting.
Peterson said people should not worry about using the site to sign up for their toll accounts.
“You can do business with confidence on RiverLink,” she said.
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