Parking Authority working with employees after tickets issued fo - WDRB 41 Louisville News

Parking Authority working with employees after tickets issued for customers who paid

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LOUISVILLE, Ky. (WDRB) - It's the neon green envelope everyone dreads. The parking ticket, sitting on your dash, waiting for your return. 

But it should be easy to avoid, right? The city now lets you pay with coins, by swiping a card or through an app called PassportParking. 

But WDRB News was contacted about people paying with the app and still getting a ticket. 

Wednesday, we tried it out. Reporter Danielle Lama and photographer Jacob Davis paid for two hours of parking through the app after landing a spot on Muhammad Ali Boulevard. When they returned to the spot with about 20 minutes left on the meter, they found a ticket. 

"If one person received a citation in error, that's one too many," said Louisville Parking Authority Director Tiffany Smith. 

She says the agency has not seen an increase in appeals citing the app, but she started looking into what could have caused the problem after we contacted her office. 

"I wanted to see exactly what was taking place," Smith said. 

She says the issue doesn't seem to be with the PassportParking app, but could be attributed to human error. 

When you pay with coins, the parking meter lights will start to flash green. But when you use the app, it stays red. That adds an extra step for the enforcement officers. 

"Each time you go to a meter and it's red, you have to reset and make sure that any new information has come in," Smith said. 

She says employees may not be refreshing their screens before issuing a citation and that all staff members will now be reminded to do so. 

"We have a supervisor here as well that is going to start going out with each of the officers as an extra layer of making sure that they understand the small things that should be known so the customers are not inconvenienced," she said. 

If you have been inconvenienced - paid and still gotten a ticket - Smith says to contact the Parking Authority. She says customers will get the benefit of the doubt.

We're told our ticket will be dismissed. 

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