Prepaid RiverLink transponders now available - WDRB 41 Louisville News

Prepaid RiverLink transponders now available

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LOUISVILLE, Ky. (WDRB)  -- The East End bridge is set to open on Dec. 18, and tolling will start soon after.

People who wish to pay tolls by transponder can open RiverLink personal accounts online, by phone or in person. And now there are two additional sites where accounts can be set up, and several sites where prepaid RiverLink local transponders can be purchased. 

The sites are designed to offer drivers more choices on where to set up their RiverLink accounts and an additional option on how transponders can be purchased. Drivers with transponders will pay the lowest toll rates.

In addition to the regular customer service centers on each side of the river, an additional, temporary site has been added in both Louisville and Jeffersonville.

[VIDEO FAQ: WHAT YOU NEED TO KNOW ABOUT THE BRIDGE TOLLS]

RiverLink staff is available at the Nia Center in Louisville and the Indiana Bureau of Motor Vehicles in Jeffersonville. Accounts can be set up at these two locations and prepaid RiverLink local transponders are available. Prepaid transponders are also available at five additional, temporary sites.

Location

Address

Hours

Nia Center

2900 W. Broadway, Louisville

9:00 a.m. – 4 p.m., M – F

Indiana BMV

2944 E. 10th St., Jeffersonville

8:30 a.m. – 6:30 p.m., Tues.

8:30 a.m. – 5:00 p.m. W – F

8:30 a.m. – 12:30 p.m. Sat.

Louisville Urban League

1535 W. Broadway, Louisville

9:00 a.m. – 5 p.m., M – F

St. Stephen Church

1018 S. 15th St., Louisville

Hours vary

TARC (Union Station)

1000 W. Broadway, Louisville

8:00 a.m. – 4:30 p.m., M – F

Community Action of Southern Indiana

1613 E. 8th St., Jeffersonville

8:30 a.m. – 3:30 p.m., M – F

St. Stephen Church

2701 Veterans Pkwy., Jeffersonville

Hours vary

The prepaid RiverLink local transponders can be purchased for $20. Cash is required, and exact change is encouraged. All forms of payment are accepted at the Nia Center and BMV. Drivers who purchase prepaid transponders will have a $20 balance to pay tolls on the Kennedy, Lincoln and East End bridges.

The transponder does not have to be registered. Once the balance is exhausted, the transponder can be pulled from the windshield and thrown away.

This is another way to give drivers choices,” said Megan McLain, innovative finance manager with the Kentucky Transportation Cabinet. “Drivers with transponders pay the lowest toll rates, but not all drivers want to open a RiverLink account. Prepaid transponders are an option for those drivers.”

Drivers would need to keep track of their usage. Balances are not tracked on prepaid transponders. The prepaid transponders are not eligible for the frequent-user discount.

“Drivers purchasing a prepaid RiverLink local transponder can also decide to convert their  transponder to a prepaid RiverLink personal account,” said Clint Murphy, director of tolling oversight for the Indiana Department of Transportation. “By opening an account, drivers can check their account balance online, receive low-balance notifications and be eligible for the frequent-user discount. It’s a quick and simple process.”

Drivers can convert to a personal account by visiting one of the two, permanent RiverLink customer service centers, or by calling 855-RIV-LINK and providing customer service representatives their transponder number.

Customer service centers are located at 400 East Main Street in Louisville and 103 Quartermaster Court in Jeffersonville. The centers are open 7 a.m. – 7 p.m. Monday – Friday. They are also open 8 a.m. – 2 p.m. Saturday.

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