LOUISVILLE, Ky. (WDRB) -- Navient is firing back after the feds sued the student lender.

Regulators say the company makes it hard for college students and graduates to repay loans by giving them bad information.

The Consumer Financial Protection Bureau also accuses Navient of processing payments incorrectly and failing to act on complaints. A financial aid officer at the University of Louisville warns students to check their accounts regularly.

"Eventually, your principle should be going down," said Sandra Neel, executive director of financial aid at U of L. "So just check that and just keep records of it just to make sure that they are applying those correctly."

If you still have concerns, go to your school's ombudsbman. Navient denies the allegations, claiming they're politically motivated.

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