New website provides wait times for veterans at all area VA faci - WDRB 41 Louisville News

New website provides wait times for veterans at all area VA facilities

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LOUISVILLE, Ky. (WDRB) -- The Department of Veteran Affairs launched a new website this week, allowing veterans to use a computers, tablets and even a smartphone to check wait times and patient care and concerns at all of the area VA hospitals and medical centers.

Royal Taylor is a United States Air Force veteran and gets all of his medical treatment at the Robley Rex VA Medical Center.

"I haven't been to a civilian doctor in seven years that I have been on VA benefits," Taylor said.

The wait times can be a challenge, but Taylor has tricks to speed things up.

"Sometimes I go early in the morning, like 4 or 5, and I get service quick," Taylor said.

But Taylor said seeing a specialist is a different story.

"Sometimes it takes a month or two months ... so they refer you to a civilian," he said.

This week, The Department of Veterans Affairs launched the Access and Quality website. The goal is to help increase transparency at VA facilities.

"The purpose is to let everyone know that we expect people to hold us accountable for providing the care to veterans that they've earned," said Martin Traxler, Medical Center Director for Louisville's VA Healthcare System. "This is our basic report card for how we're doing."

Traxler said the website provides veterans and their families with lots of information and knows distance and wait times are pretty important.

"They can see how quickly they can get into our primary care or mental health clinics, how quickly they can get into specialty clinics," Traxler said.

Traxler said the wait times are averages that include scheduled appointments and walk-ins, so don't be alarmed.

"If we see a number that says it's going to be three days before I can be seen at a primary care location, it does not mean that we can not see them today for an urgent need."

Traxler says the Robley Rex VA Medical Center is now also seeing patients on Saturdays. But he also points out the hospital has a 91 percent approval rating on the website, and he's confident veterans will get the best care at VA facilities.

T access the new website, click here.

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