LOUISVILLE, Ky (WDRB) -- To help solve crimes, LMPD wants more people to use the anonymous tip line and text message service.

Since Mayor Greg Fischer and LMPD Chief Steve Conrad stressed the importance of the anonymous tips to solve crimes a month ago, there has been an increase in tips coming in. 

"The most popular way is to call in, and the second-most-popular way is the web application and filling out a form," LMPD Records Supervisor Susan Bowling said. 

Located in the Edison Center, tips come in all hours of the day as 17 employees answer the calls.

Tips can also be submitted online at louisvilleky.gov or can be texted to 274637, which spells out CRIMES if you have a landline phone or change your smart phone to display those letters.

But for texting, you have to type LMPD in the text with your message or it won't go through.

"It's hard to have them understand it's anonymous," Bowling said. "When you call into the LMPD service center, on the tip line, it is a non-recorded line."

Bowling said the program scrambles phone numbers and email addresses.

"Talking to Tipsoft, the name of the program, the company is Motorola that we use," she said. "They cannot even go back and unscramble it for us ... can't even get a URL to base it out of."

The center prefers people call the tip line since it's easier to get information with a voice conversation, but any crime tips are needed. When an important homicide tip comes in, an employees quickly emails it out as a priority tip for police. Bowling said homicide tips are always priorities.

A board in the center shows the calls. On Thursday, there were 29 calls in the first half of the day. Eight of those were abandoned, meaning the call got disconnected or the call didn't go through. The longest wait time on the board showed over 11 minutes. The center said it's usually around three minutes, but it was shorthanded on employees Thursday.

The center has received about 500 police tips in the last two weeks. It's hoping people continue to call, text or fill out forms to provide LMPD with anonymous tips.

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