LOUISVILLE, Ky. (WDRB) -- After a long list of celebrity cancellations at FandomFest, some people took to social media demanding refunds.

But organizers said those cancellations were beyond their control.

“We’ve had a lot of cancelations. Actually this has probably been our toughest year ever,” said Myra Daniels, an event organizer. “People have all had different reasons for canceling, and I respect that.”

The comic-con event had about half of the scheduled guests cancel.

The show said people can use their tickets next year, and they can exchange VIP tickets to meet a different celebrity, but no refunds are permitted.

“I could see how that could be frustrating,” Leighanna Miller of Louisville said.

FandomFest organizers said the event was moved from the Kentucky Exposition Center to a former Macy's department store at Jefferson Mall because of free parking and easier access to less-expensive food.

They acknowledge the change of venue may have planned a part in some cancellations.

“I think when we moved facilities, there was a little bit of social media that started a little panic,” Daniels said.

Celebrities showing up for appearances Friday night said they actually liked the venue.

“The fact that it’s in a Macy’s is incredible," said actress Julie Dolan. "At first, we were like, 'We don’t know what that’s gonna be like.'"

Actor Sean Gunn said he was not going to let the changes keep him away.

“Fans come out to meet us, so I want to meet anyone that wants to meet me,” Gunn said.

Some fans said they knew all along the celebrity appearances are no guarantee.

“With Comic-Cons you never really know, people change their schedules,” Adam Bauer of Louisville said. “It’s just you kind of take that chance.”

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