Couple charged $350 after posting negative review of southern In - WDRB 41 Louisville News

Couple charged $350 after posting negative review of southern Indiana hotel

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LOUISVILLE, Ky. (WDRB) -- A couple has been charged $350 after posting a negative review of a southern Indiana hotel.

Katrina Arthur says her room at the Abbey Inn and Suites in Nashville, Indiana, was a mess, and the building smelled like sewage, but when she tried to talk to somebody about it, she says she couldn't find anybody in the hotel.

So when the hotel emailed after her stay and asked her to post an online review, she wrote a negative one.

A couple of days later, she says she got a letter from the hotel's lawyer.

Arthur said the lawyer told her, "to get on there and take the negative review off, or I would be charged an additional $350 from my checking, which they failed to tell me they had already done."

The hotel has a policy on its website that says if any guest writes a negative, public review without giving employees the chance to remedy any problems, the hotel can charge them an extra $350, and legal action could be pursued.

A lawsuit filed by the Indiana Attorney General's office says that violates Indiana's Deceptive Consumer Sales Act.

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