Beshear files suit against Shelbyville travel firm accused of stealing customers' money
The lawsuit says the travel agency owes more than $90,000 to 40 customers.
LOUISVILLE, Ky. (WDRB) -- A Shelbyville-based travel agency is facing legal action from Kentucky Attorney General Andy Beshear for allegedly failing to refund thousands of dollars to dozens of customers.
Beshear, working with the Shelby County Sheriff's Office and the Louisville Better Business Bureau, filed the lawsuit on May 3 against Travel Crazy and its owner, Kenneth Harp of Fisherville, alleging deceptive business factors.
According to the lawsuit that was filed in Shelby Circuit Court, the company located on Mt. Eden Road in Shelbyville, owes $91,000 in refunds to 40 customers dating back to 2017.
Beshear says many of the victims are senior citizens who live in Jefferson and Shelby counties.
"Our investigation makes it clear that this company and its owner preyed upon seniors for profit," Beshear said in a statement. "With a mission to protect seniors from this type of predatory business practices, my office is seeking to secure refunds for those impacted."
Beshear says the suit is in response to numerous complaints received by police, the attorney general's office, and the Louisville Better Business Bureau.
"He made lots of excuses. He told us that he had been sick, he had financial problems," alleged victim Nettie Wilson said. "I would like to say to him, 'we thought you were our friend. We enjoyed what we did while it lasted. We can't understand why you would do this."
In one case mentioned in the lawsuit, Harp and Travel Crazy allegedly took thousands of dollars from a Jefferson County couple for trips to Nashville, Chicago and St. Louis. The trips were canceled without the couple's knowledge, and the travel agency kept the money.
In late February, Harp allegedly sent a letter to customers saying the company was filing bankruptcy because it had "fallen on hard times." Beshear's lawsuit states the company has not filed bankruptcy, and its website (www.travelcrazyonline.com) was still up and running.
According to the lawsuit, Harp formed another company in March called PlusTours Inc. and "is continuing to solicit new customers for travel packages under PlusTours/Travel Crazy, and it is likely that additional consumers will be harmed by the actions."
An injunction against the companies requested by Beshear was granted on May 3. That means the companies must stop doing business all of their assets will remain frozen until the case is concluded.
If you've booked trips through Travel Crazy or PlusTours and did not receive what was promised, call the Office of the Attorney General's Consumer Protection switchboard at 502-696-5389.
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