RiverLink crossings up in first half of 2018, report shows
The report of the RiverLink network also shows that the average call wait times dropped during the spring months.
LOUISVILLE, Ky. (WDRB) – Crossings on Louisville’s toll bridges climbed in the first half of the year, rising by about 4 percent over the same period in 2017, according to data released Thursday.
The report of the RiverLink network also shows that average call wait times dropped during the spring months, to less than 15 seconds in both April and May and 36 seconds in June. Those declines are in contrast to delays that averaged more than 4 minutes in January and higher than one hour at times last year.
“Both of those numbers are moving in the right direction,” said Mindy Peterson, a RiverLink spokeswoman. “Crossings are trending up. That customer service connection, the time it takes to connect – trending down.”
On average, she said, more than 100 representatives are handling customer service requests. The most recent internal report shows that there were 116 people staffing call centers in Texas, Puerto Rico and Indiana and walk-in locations in Louisville and Jeffersonville in May.
“There’s still that perception, which is not an accurate one, that people can’t get the help they need,” Peterson said.
From January through June of this year, there were 15.4 million crossings on the three toll bridges – the Interstate 65 Kennedy and Lincoln bridges and the upriver Lewis and Clark Bridge. That's up from the first half of 2017, when 14.8 million vehicles used the spans.
In June, there were more than 103,000 average weekday crossings on the three spans -- the first time since tolls began in late 2016 that they surpassed 100,000, according to a news release.
Kentucky and Indiana state governments oversee RiverLink, which is operated by Kapsch TrafficCom. Thursday's release comes as the states also are preparing to make public a report showing how traffic has responded to tolls.
As WDRB News previously reported, overall river crossings -- including on the non-tolled Clark Memorial and Sherman Minton Bridge -- are lower than since before the new toll bridges were built, according to a copy of the traffic study obtained earlier this month.
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