Complaints prompt changes in transportation for disabled citizens - WDRB 41 Louisville News

Complaints prompt changes in transportation for disabled citizens

A month ago, Louisville's disabled community was full of complaints that changes in their transportation system were creating chaos.

It appears the system is doing a better job of getting people where they need to go.  More than 1,000 disabled citizens a day depend on wheelchair accessible vans and cabs to get to appointments in the Louisville region.

When a new company began coordinating the rides in July, hundreds of riders experienced problems.  Mounting complaints about Federated Transportation ranged from late pickups to untrained drivers.

That led to a July meeting where parents confronted State Transportation and Medicaid officials. After a month of working closely with the new transportation coordinator, the state feels Federated is addressing scheduling and pickup problems.

Adult day care centers and parents say the meeting "lit a fire" under Federated and they've seen progress.  Many providers say the rates Federated is paying are not adequate.

Some add waiting nearly two months for their first paycheck will make it a challenge to survive. Parent Yvonne Stuart fears Federated Transportation will not make it.

"I would love to ask someone from Federated Transportation about how things are going," said Stuart.

Federated Transportation has repeatedly refused to return phone calls.  The Office of Transportation Delivery, the state office in charge of disabled transportation declined an on camera interview.  Instead it sent Mark Brown, a PR employee with limited knowledge about the program to do the talking.

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