Woman confined to wheelchair upset over Greyhound service - WDRB 41 Louisville News

Woman confined to wheelchair upset over Greyhound service

A Louisville woman confined to a wheelchair says not everyone is welcome aboard Greyhound buses. The Greyhound bus station serves hundreds of people a day but some people with disabilities say the buses aren't equipped to carry everyone.

In June of 2001, Chris Maiden was diagnosed with a rare disease known as Guillian Beret. She says it's similar to Multiple Sclerosis.  Maiden uses a motorized wheelchair.

"You have to deal with what you have to deal with," she continued.

Maiden tries to make the best of her situation but occasionally hits road blocks.

"I called Greyhound and actually went online to their website. They said you can't ride because we're just not equipped for people like you," said Maiden.

Maiden claims she was recently refused service by Greyhound because the buses are not equipped to handle motorized wheelchairs.

"Sometimes we can do alternative boarding assistance," said Abby Wambaugh, a company spokesperson with Greyhound.

Wambaugh says Greyhound is in compliance with the Americans with Disabilities Act. Greyhound asks customers with disabilities to call 48 hours in advance so Greyhound can be prepared.

"Whether that means getting a lift equipped bus or alternative lift equipment or manual lifting," said Wambaugh.

Maiden is not satisfied with the 48 hour notice and not comfortable being manually lifted onto a bus.

"That's not safe for us or the Greyhound staff. Somebody could seriously injure their back in the process of injuring me," said Maiden.

Maiden believes all Greyhound buses should have lifts like TARC buses.

"I can get on that TARC bus and go anywhere in town," she said.

Maiden and some of her associates are planning a peaceful protest at Greyhound in the next few weeks.

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