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She testified before Metro Council on Tuesday.
Metro Council President David James says the city has been dropping the ball when it comes to how disabled residents get to appointments and around town — specifically with TARC3.
They plan to protest near Metro Hall on Saturday.
The new buses replace some of the oldest, which will reduce costs and improve air quality.
Council members said the transit authority still needs accountability and oversight.
To Shedrick Jones, the weekend predicament is illustrative of a larger problem: the quality of TARC3 has precipitously declined and the service has become too unreliable.
She says TARC3 is currently short 50 employees.
The Louisville man refutes a statement by TARC's contractor, which says it hasn't stranded anyone in 2021.
Jefferson County's polling locations are open from 6 a.m. to 6 p.m. on Election Day, Nov. 3.
Loyal TARC riders are hopeful that a brand new leader will help turn around the struggling service.