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LOUISVILLE, Ky. (WDRB) -- Crews have now located a water main break that caused the intersection of Eastern Parkway and Baxter Avenue to collapse Thursday and placed the Highlands under a Boil Water Advisory.
Officials say the break occurred in the 48-inch main -- it's part of the water main called a "T" which feeds off into other pipes. Crews will now have to engineer a solution for the cast-iron pipe.
The water main ruptured around 1 p.m. at the corner of Baxter Avenue and Eastern Parkway; the intersection collapsed under the weight of the rushing water about 90 minutes later. "There was just water everywhere flooding down Baxter Avenue," said Lindsay Heister, who could see everything unfolding outside of her kitchen window. Part of the road at Eastern Parkway and Baxter Avenue even collapsed.
"Down Eastern it's all rippled up and looks like something exploded," she said.
But it didn't start out this way. John Wilkerson spotted the problem at 12:23 p.m. and called the Louisville Water Company early on.
"There was maybe a five-gallon bucket a minute coming out of the middle of the road and everybody was just driving past it. So I thought the thing to do was to call it in, and I did, and came back through there a couple hours later and it was a big mess," he said.
Thursday afternoon and into the evening, crews worked to find the main that was broken.
"It's a tricky process because at this intersection we have a series of water mains that come together and there's a lot of infrastructure in the area- a lot of utilities in the area, so it's very tricky to get to that main," said Louisville Water Company spokeswoman Kelley Dearing-Smith.
Nearby homeowners and businesses saw temporary water outages and low pressure. Water company officials say that should no longer be a problem for most of the 8,000 customers in the area. As they continue to dig to find the water main, buried four to six feet under the intersection, they're asking people to be patient with the process and the temporary water advisory.
"A boil water advisory is just a precaution. You can still use the water. You just have to make sure it comes to a running boil before you consume it and we know it's an inconvenience. This should not last very long. The boil water advisory should be lifted hopefully by Friday evening," said Dearing-Smith.
Customers should boil all water for drinking and cooking for three minutes and avoid using chilled water lines on refrigerators or automatic ice machines.
For a map of area affected by the boil water advisory, click here.
Water company officials say this will not be a fast process. They already plan to have crews working throughout the weekend to get this problem repaired.
According to LMPD spokeswoman Alicia Smiley, the following streets are closed: Baxter Avenue, Castlewood, Newburg Road, Eastern Parkway, Norris Place at Eastern Parkway, Valley and Tyler Parkway.
Metro Parks has closed Tyler Park until further notice.
In the meantime, water officials asked that people make sure to not get too close or interfere with crews working to fix the problem.
Earlier in the day, WDRB spoke with Debbie Donnellan, who lives in the Tyler Park neighborhood.
She says she and her neighbor, Rob Snawder noticed their water pressure had dropped around 1 p.m.
"We're concerned because the bridge ... behind us was designed by Frederick Law Olmsted -- this is actually an Olmsted Park," Donnellan said. "And it's over 100 years old. And we're really concerned about the weight and amount of this water just taking out the bridge as well as the road."