AI shakes up the call center industry, but some tasks are still better left to the humans
NEW YORK (AP) — Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Armen Kirakosian, a call center agent in Greece, now uses AI to access full customer profiles and anticipate issues before speaking to callers. This technology is helping agents focus more on customer service. However, AI's role in call centers is complex. While AI can handle routine tasks, it struggles with more intricate issues, like identity theft. Companies like Klarna have found that relying solely on AI can save money but also hurt customer satisfaction. The future may involve AI handling simpler tasks, with human agents managing complex ones.
Undersea cables cut in the Red Sea, disrupting internet access in Asia and the Mideast
DUBAI, United Arab Emirates (AP) — Undersea cable cuts in the Red Sea have disrupted internet access in parts of Asia and the Middle East. Experts say the disruption began early Sunday, but the cause remains unclear. There are concerns about possible targeting by Yemen's Houthi rebels, though they have denied cutting cables in the past. Microsoft announced that the Middle East may face increased latency. NetBlocks reported degraded connectivity in countries like India and Pakistan. The affected cables are managed by Tata Communications and Alcatel-Lucent. Saudi Arabia and the UAE have not officially acknowledged the disruption. This comes as the Houthis and Israel remain locked in attacks.
Anthropic to pay authors $1.5 billion to settle lawsuit over pirated books used to train AI chatbots
NEW YORK (AP) — Artificial intelligence company Anthropic has agreed to pay $1.5 billion to settle a class-action lawsuit by book authors who say the company took pirated copies of their works to train its chatbot. The landmark settlement, if approved by a judge as soon as Monday, could mark a turning point in legal battles between AI companies and the writers, visual artists and other creative professionals who accuse them of copyright infringement. The company has agreed to pay authors or publishers about $3,000 for each of an estimated 500,000 books covered by the settlement.
FCC taking steps that would allow US prisons to jam prisoners' cellphone signals
CHAPIN, S.C. (AP) — Federal officials are moving a step closer to allowing state and federal prisons to jam cellphone signals from devices smuggled to inmates. Federal Communications Commission Chairman Brendan Carr on Friday announced the agency's plan to vote on September 30th to lift a restriction that currently prohibits signal jamming in prisons. Officials argue that smuggled phones enable prisoners to plot violence and run criminal enterprises. The debate has been ongoing for years, with prison directors saying the smuggled devices are dangerous because they allow inmates to continue committing crimes from behind bars.
Warner Bros. sues Midjourney for AI-generated images of Superman, Bugs Bunny and other characters
Warner Bros. is suing the AI company Midjourney for copyright infringement. The lawsuit claims Midjourney allows users to create AI-generated images and videos of copyrighted characters like Superman and Bugs Bunny. This is the third lawsuit against Midjourney by a major Hollywood studio, following Disney and Universal's joint lawsuit in June. The lawsuit alleges Midjourney trained its AI on illegal copies of Warner Bros. works and misleads users into thinking the generated content is authorized. Midjourney has not responded to the lawsuit. The company's CEO previously compared the service to a search engine, suggesting AI learning is similar to human creativity.
Google hit with $3.5 billion fine from European Union in ad-tech antitrust case
European Union regulators on Friday hit Google with a $3.5 billion fine for breaching the bloc’s competition rules by favoring its own digital advertising services. This marks the fourth antitrust penalty for the company from Brussels. The European Commission, the bloc’s executive branch, also ordered Google to end its self-preferencing practices and address conflicts of interest in the advertising technology supply chain. Google plans to appeal, calling the decision “wrong” and claiming it will harm European businesses. The decision angered U.S. President Donald Trump, whose administration has lashed out at the bloc over digital regulations and taxes imposed on U.S. tech companies.
Sweden's plans to mine rare-earth minerals could ruin the lives of Indigenous Sami reindeer herders
KIRUNA, Sweden (AP) — An expanding iron-ore mine and a deposit of rare-earth minerals are fragmenting the land in northern Sweden and altering ancient reindeer migration routes. But with the Arctic warming four times faster than the rest of the planet, Sami Indigenous reindeer herders say they need more geographic flexibility to ensure the animals’ survival. If a mine is established at the deposit of rare-earth minerals that Sweden heralds as Europe’s largest, one reindeer herder says it could completely cut off the migration routes used by the Sami village of Gabna some 200 kilometers north of the Arctic Circle.
Attorneys general warn OpenAI and other tech companies to improve chatbot safety
The attorneys general of California and Delaware have expressed serious concerns about the safety of OpenAI's chatbot, ChatGPT, especially for children and teens. They sent a letter to OpenAI after a meeting with its legal team earlier this week. The officials have been reviewing OpenAI's plans to restructure its business, focusing on safety oversight. They say they are alarmed by reports of dangerous interactions between chatbots and users, including a suicide and a murder-suicide linked to OpenAI's chatbot. The two officials have oversight over OpenAI's plans to restructure its nonprofit origins, but want better safety measures.
Don't look now, but there's an AI-generated Italian teacup on your child's phone. What does it mean?
Ballerina Cappuccina, an AI-generated cartoon ballerina with a cappuccino teacup for a head, has become a viral sensation on TikTok. Her videos have garnered over 55 million views and 4 million likes, mostly from tweens. She's part of the "Italian Brain Rot" trend, which features absurd characters like Tralalero Tralala, a shark with sneakers, and Bombardino Crocodilo, a crocodile-headed airplane. These characters have captivated young audiences with their nonsensical charm. Experts say this trend reflects the younger generation's desire to escape the pressures of self-optimization. Despite concerns that it is pointless, some believe it's a harmless way to unwind.
Trillion dollar man: New pay package could make Musk that much richer if Tesla thrives
Tesla is asking its investors to approve a proposed compensation package for CEO Elon Musk that could be worth almost $1 trillion and is based on the electric vehicle maker hitting certain ambitious milestones over the next decade. The company, which is also leaning heavily into robotics and AI, said in a regulatory filing on Friday that the package includes a dozen share tranches that will be given to Musk if it hits certain targets over the 10-year period. To achieve the initial amount in the compensation plan, Tesla would need to hit a market cap of $2 trillion, double its current valuation.
