Frustration continues to mount among Kentuckians struggling to access unemployment benefits with many still unable to get through on the state's overwhelmed phone lines.
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There are about 7,900 active unemployment claims in Kentucky, and it can take eight to 12 weeks just to get an unemployment claim approved and even longer to get a check in the mail.
The new system under Deloitte is being hailed as the savior of an antiquated process, and the state said it will implement safeguards to protect against what the current system has become.