People like Ashley Swafford and Lauren Allen, both visually impaired with families, heavily rely on TARC3 for transportation needs and worry about the impact on low-income families if the fare change goes into effect.

While TARC said the problems have largely been remedied, some riders disagree.

Some say the interruption illustrates a larger problem with TARC's service for disabled riders.

On Monday, rider Gerry Bell was trying to call TARC, but a busy signal was the only response she could get.