LOUISVILLE, Ky. (WDRB) -- Weeks after homeowners began dealing with damage from the Givaudan explosion in Louisville's Clifton neighborhood, the company has released new ways for residents to get in touch with them.
Residents are now instructed to call or text 502-341-2903.
Someone will either answer directly or return the call or text within two business days, according to a news release. You can also send an email to communitysupport@ddwcolor.com.
The number residents were previously instructed to call -- 800-856-3333 -- is now a general customer service line and is no longer linked to Givaudan or its insurer, according to the release.
Residents who have not yet completed a claim form can enter the details of their claim at this web portal: www.ddwcolor.com/community-support.
To speak with the third party insurer, Crawford and Co., call 404-913-1949. Someone from Crawford will answer directly or return the call as soon as possible, according to the release.
The direct email to send claims and request information from Crawford & Co is givaudanclaims@us.crawco.com
Dozens of homes along Payne Street were affected by the massive blast that shattered windows and scattered debris and equipment inside and outside residences. Shortly after the explosion, Givaduan said it will cover the costs of repairs for those who live nearby.
Givaudan said its first round of debris pick up was completed a few weeks ago. A second round of clean up is scheduled to begin Wednesday, Dec. 11. Residents can call 502-341-2903 to schedule a pick up.
Givaudan officials advise homeowners to file claims with their own insurance companies, and Givaudan will then reimburse their deductible.
The next community meeting is scheduled for Wednesday, Dec. 11, followed by another meeting on Dec. 18.
Previous Coverage:
- Clifton resident forced to leave home after Givaudan plant explosion
- Neighbors of Givaudan plant in Louisville file lawsuit over explosion that damaged homes
- Confusion and fear after Givaudan plant explosion disrupts lives of Louisville residents
- Louisville man seeks class action status in lawsuit over Givaudan plant explosion
- Cold weather brings new obstacles for Clifton residents cleaning up from Givaudan explosion
- Neighbors navigate uncertain future in wake of deadly Givaudan plant explosion in Louisville
- Cooking vessel failure cited as cause of Louisville plant explosion
- Givaudan employee describes 'lots of leaks' at Louisville plant that exploded
- After deadly blast, Louisville leader says Clifton residents 'want the company gone'
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