Louisville opens call center for those impacted by deadly UPS plane crash

LOUISVILLE, Ky. (WDRB) -- A new call center is helping those impacted by the deadly UPS plane crash in Louisville last week.

Mayor Craig Greenberg said the new assistance line went live Tuesday.

The call center was set up for community members impacted by the crash to access resources.

Those needing assistance can call (502) 473-5271 from 7 a.m. to 9 p.m. every day except Sundays.

Greenberg said during a news conference Monday that the city was working to open the hotline for victims, their families and survivors to call for help and information.

The city is also planning to open a Community Resource Center, the mayor said, by the end of the week to provide on-site resources for this who need them.

The McDonnell Douglas MD-11, built in 1991, went down around 5:15 p.m. Nov. 4 after its left wing caught fire. The plane was fully loaded with fuel for the nine-hour flight to Honolulu from UPS Worldport.

UPS released the identifies of the three pilots on board: Capt. Richard Warternberg, First Officer Lee Truitt and International Relief Officer Capt. Dana Diamond.

The bodies of the victims who have been located have been removed from the wreckage site by the Jefferson County Coroner's Office, and officials are working to positively identify each of the victims.

The total number of fatalities remains 14.

Following the crash, Kentucky Gov. Andy Beshear reactivated the Team Kentucky Emergency Relief Fund like the one in place for previous disasters, including floods and tornadoes.

Louisville Metro Police posted a warning on social media that scammers are already taking advantage and are contacting families demanding "thousands of dollars."

Greenberg also suggested that people impacted by the crash or that may experience a mental health crisis can utilize the national 988 hotline. Greenberg said counselors are also available through the Office of Violence Prevention at 502-574-6949.

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