LOUISVILLE, Ky. (WDRB) -- An Indiana woman was near death last month when her grandson called 911.
"My grandma is dead, and I'm the only one here," the 7-year-old boy told a dispatcher.
But she survived thanks to her grandson and Smart911, which launched last year in Louisville.
"He didn't know their address," Noah Reiter with Rave Mobile Safety and Smart 911 said of the 7-year-old Indiana boy. "Fortunately, his grandmother had created a SMART 911 safety profile, which not only had their current accurate address, it also had the fact that she suffers from diabetes. So they were able to dispatch fire and EMS."
In Louisville, Smart911 is part of LENSALERT, Louisville's emergency notification system, which Metro EMS Spokesman Mitchell Burmeister said allows residents to create a profile using their phone number to alert dispatchers to any health or safety issues you might have.
"If you're having an incident that you need medical attention for, this is the best way that we can get that information the quickest to then start EMS response," Burmeister said. "Medical information, personal information, location, information about lock boxes ... If we need to get into your apartment and there's a specific gate code..."
You can even upload pictures of your pets in case of a fire. That information then pops up on dispatchers' screens when you call 911.
But six months after the free service launched in Louisville, only about 2 percent, fewer than 20,000 people, in Jefferson County have signed up. And officials want to change that.
"It helps us gather that information more quickly so that we can start the resources to you more quickly," Burmeister said.
And officials say it's secure. In fact, it's already being used at Bellarmine University, the University of Louisville and the University of Kentucky.
"We don't collect financial information or social security numbers," Reiter said. "The data is encrypted. It's only available for a limited amount of time when they dial 911."
And that's long enough to potentially save lives.
It takes only a few seconds to sign up for Smart911. Caregivers can also do it for their loved ones.
To sign up, click here.
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