LOUISVILLE, Ky. (WDRB) -- Inside the United States Postal Services' regional facility on Gardiner Lane in Louisville, packages and mail — many long past due to their destination — fill bins as workers try to clear a backlog created by staffing shortages and icy routes.
An employee of the facility, who wants to remain anonymous, showed pictures and videos from inside the facility weeks after nearly a foot a snow and a layer of ice coated much of the Louisville area, helping lead to a backlog of mail is still stuck at the main post office.
"It's so messed up in here," another employee said. "It's unreal."
Dozens of complaints for more than a week tell the same story: Packages show they're stuck at the Gardiner Lane Post Office with no signs of when it'll be delivered. The USPS isn't giving much information on the cause of the problem or when it'll be resolved.
Susan Wright, strategic communications specialist for USPS, declined a request Wednesday to speak to the postmaster in Louisville, blaming the delays on weather.
"Please let your viewers know we apologize for any inconvenience they may be experiencing," Wright said in a written statement. "For questions about delivery, we suggest visiting usps.com and click on "Contact us" at the bottom of our homepage, or utilize this direct web address: https://usps.force.com/emailus/s/. Customers may also request assistance through the official X account of the United States Postal Service @USPSHelp or private message on Facebook at http://www.facebook.com/USPS."
Officials say there's a reason for the backup, but a lot of customers are still frustrated with the delays.
Louisville residents said tracking on their USPS packages show the mail is stuck at the Gardiner Lane location with no update on when it'll be delivered. People are still waiting on Christmas gifts, checks, medication and more.
"It was like this before the weather even came," a USPS employee said. "It's going to be a long while — a long while. This postal office is packed with mail. It's ridiculous.
"... There's no order, nothing. It's total chaos."
USPS won't say how backed up the Gardiner Lane facility with several semitrucks arriving each day. Employees say they think it could be months before the issue is resolved.
"Last week, there was over 50 (semis) full of mail ... and they have packages in the barn," an employee said. "They are throwing people's packages in the barn."
Employees say the barn is an extra storage area, which is frustrating as employees working there.
"We still have Christmas packages still in here," an employee said.
The employee shared pictures of broken equipment with signs showing they can't be used and forklifts that don't work. Some dock doors are broken too. USPS typically rents extra equipment and brings in more workers around the holidays, and an employee said none of that happened.
"We're doing the best we can do that we're told by management," an employee said. "That's all we can do."
US Congressman Morgan McGarvey said on social media in response to the mail issues, "I know we're all waiting on mail in Louisville right now. This needs to get fixed. My team and I contacted USPS to get answers and address the backlog ASAP."
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