She testified before Metro Council on Tuesday.

They plan to protest near Metro Hall on Saturday.

To Shedrick Jones, the weekend predicament is illustrative of a larger problem: the quality of TARC3 has precipitously declined and the service has become too unreliable.

She says TARC3 is currently short 50 employees.

The Louisville man refutes a statement by TARC's contractor, which says it hasn't stranded anyone in 2021.

While TARC said the problems have largely been remedied, some riders disagree.