The program is considered to be better than many programs in the IRS' free file program.
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A 2019 report shed light on TurboTax steering people away from using its federally-supported tax-filing products by making it more difficult to find in web searches, causing many to use the paid version.
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In March, IRS Commissioner Charles Retting said in a hearing on Capitol Hill that there were still nearly 2.5 million to process.
The Kentucky Department of Revenue has put a hold on processing electronic tax returns, as the state looks into adding screening criteria and additional security measures.