Jefferson County's Child Support Division recognized by state and parents

LOUISVILLE, Ky. (WDRB) -- Jefferson County's Child Support Division has been recognized by the state for its efforts in collecting nearly millions of dollars in child support. The division's success was highlighted at the state’s annual conference, where it was awarded the “Contract Office of the Year” honor.

A lot of parents appreciate the work the office does. Jackie Boyatt is one of those parents.

For over 25 years, Boyatt, a mother of three, has struggled to receive consistent child support.

“I never got support regularly,” Boyatt said, describing how the payments would often stop when the non-custodial parent quit their job to avoid garnishment.

However, Boyatt’s situation changed in recent years after working closely with Joe Leavell, the director of the child support division.

“It’s been life-changing,” Boyatt said.

She has received almost $14,000 in recent years after years of not getting regular support. She credited Leavell and his team for the shift in how cases are handled.

“I think they deserve it,” she said, referring to the recent recognition.

Leavell, who has been with the child support division for more than 30 years and director for the last two, emphasized the division's new approach.

“We're much more relational now,” Leavell said. “We try to eliminate barriers for people who face difficulties with child support.”

Leavell’s team has helped collect millions in back child support by using more personalized strategies, including frequent phone calls to parents and guardians.

“It’s tremendous for the state to recognize the efforts we’ve put in place,” Leavell said.

The division’s success also stems from its focus on removing obstacles for non-custodial parents, including those with criminal histories who face challenges finding employment.

“We have a list of Second Chance employers who are willing to hire individuals with past convictions,” Leavell said.

Jefferson County Attorney Mike O’Connell praised the division’s approach, highlighting a recent high-profile case where a man was arrested for failing to pay child support while on a cruise.

“He hadn’t paid a nickel in eight or 10 years, and when he went on a cruise, we were able to arrest him,” O’Connell said.

Leavell and his staff of 153 employees are now setting their sights on further improving their efforts.

"Our goals for 2025 are to increase collections and paternity establishment,” Leavell said.

For those seeking help with child support, Leavell encourages open communication with the division.

"The best approach is always to come and talk to us,” Leavell said. “We want to get the best results we can for every single family."

Leavell has also been known to take his laptop to local barbershops to answer questions and help non-custodial parents.

Boyatt, who has worked with the division for several years, is one of many parents who have benefitted from the improved system.

“It’s been life-changing,” she said of the support she now regularly receives.

For more information or if you have questions about your child support case, visit the Jefferson County Child Support Division’s website by clicking here.