Kentucky and Indiana officials long have wanted to bring a call center for the Ohio River toll bridge system to the Louisville area. 

The move marks the first time since tolling began in late 2016 that the states have shaken up toll collection on the RiverLink toll system.

Texas-based Electronic Transaction Consultants LLC would take over the toll system’s billing, customer service and collections by the end of 2023.

Electronic Transaction Consultants, known as ETC, also would establish a local call center to handle drivers' questions about toll bills.