State officials said they’re trying to “identify additional times and locations for in-person services” — though plans have not yet been finalized.
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The majority of those who have not yet received their initial payment are still within a roughly two-week waiting period.
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State officials said that on a typical day before the crisis, 12 employees would process about 1,250 calls per day. But in the last three days, 120 people have fielded 200,000 calls.