Security concerns grow at Louisville storage facilities as more break-in victims come forward

LOUISVILLE, Ky. (WDRB) — WDRB reported about tenants at a southwest Louisville storage facility experiencing break-ins, being out thousands of dollars in some cases. More victims reached out to WDRB to describe their experiences with break-ins.

Mikeala Armstrong rented a storage unit at Store Space Self Storage located at 632 Mix Ave. in Louisville.

She found out that her storage unit was broken into in November, and she moved out shortly after.

"No, nobody is even looking into it," Armstrong said.

Armstrong filed a police report. She still doesn't know when her unit was broken into or who was responsible.

"It took me like three days to get into my stuff after finding out that my stuff was broken into. When I opened it (the unit), stuff just fell out. They got into my stuff. I had keepsake items," she said. "I felt violated seeing that."

Her bike and the tools she used for her business were stolen, too.

According to Armstrong, police told her the units are always getting broken into.

After the break in, onsite managers at Store Space Self Storage put a new lock on her unit, replacing the lock thieves destroyed during the break in.

"They didn't even tell me that they put a lock on my stuff. I feel, like hello. Communicate. Tell me that my stuff had been broken into," she said.

When WDRB visited Store Space Sunday, garage doors that are made to secure units were left wide open. Glass-sliding doors that secure other units were broken and not working.

"The keypad never worked," Armstrong said.

Armstrong started renting from Store Space last March. She said the access code pads and entry doors weren't working until late September or early October.

WDRB called the company's district manager, Kenny Carlough. He answered, but he said he couldn't speak with media.

Armstrong sent WDRB several calls that she recorded with Carlough, the onsite manager and customer service reps.

On one call that she sent to WDRB, Carlough talks about the challenges the company faced with getting the broken doors fixed.

"I'll give you some background," he said on the call. "We got one bid it, and it was $20,000 a door."

On another call, you can hear Armstrong report issues with broken doors to a customer service representative.

"It's scheduled for repair, but I don't have any update about when they'll actually be able to come out and repair it," the representative said.

Judging by the calls, the company is aware of the lack of security at the property.

WDRB sent a message to Store Space Self Storage through the Contact Us link on their website. We are still waiting to hear back.

When we spoke to Carlough, he said he would try to put us in contact with someone from the company's media relations team. We have yet to speak with anyone else from Store Space.

WDRB also reached out to Louisville Police, checking for updates on Armstrong's police report since she still doesn't know who broke into her unit.

We asked LMPD to share how many break-ins they responded to at the property so far this year and total break-in calls from last year. LMPD has not gotten back to us yet.

When Armstrong pairs the security issues with the constant break-ins at Store Space Self Storage, thoughts linger.

"That makes you want to raise an eyebrow. Like you know. Are y'all purposely allowing this to happen?" Armstrong said.

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