Southern Indiana homeowner warns about roofing company's long-delayed storm damage repairs

Garland's mother, the homeowner, had already done her part. The insurance company had issued a check for the repairs, and she had signed it over to Lexington Blue, a roofing company that promised to restore the damaged roof.

However, as the weeks and then months passed, Garland began to grow increasingly concerned. Despite the signed agreement in October, no work had been done. The house remained untouched, and the promised repairs never materialized.

"She has called to try and figure out why they haven't gotten to her," Garland said, clearly frustrated. 

According to the contract, there were clear terms for when the work was supposed to begin. The homeowner had five days to cancel without any penalty, but, after that, the roofing company could keep 15% of the estimated cost. Additionally, the contract stipulated work would start within four to six weeks. But now, nearly 10 months has passed since the initial claim, and Garland believes that was more than enough time for the work to be done.

He said his mother would likely have to cancel the contract.

"She would basically have to sign a release of her contract, but all the while my mom is not really the one in breach of her contract," Garland said. "We are coming up on probably 10 months or so since this claim was enunciated, and I would say that is more than enough time to get the work done."

Determined to get answers, WDRB took the contract to Lexington Blue's office in Louisville. There was no answer to a knock at the door. The first call to their number went unanswered. The second call did get a person on the line, but seconds into the call, it abruptly ended. Another call went unanswered. 

On the Better Business Bureau website, the company's profile was being updated, but it wasn't clear what, if anything, had been done to resolve the issues surrounding their contracts and customer service.

In Charlestown on Monday, WDRB crews saw roofing contractors scaling houses. Nearly every home in one Clark County subdivision was dealing with some form of repair. It has been a busy season for contractors, but Garland felt a sense of urgency. 

His story serves as a cautionary tale for homeowners navigating post-storm repairs. While it's easy to be swept up in the promises of contractors, it's crucial to do your homework. Make sure the company is reputable and they're actually going to do the work. No one wants to wait months — or even years — for repairs.

Garland is still fighting for his mother's roof. It's been nearly 10 months, and he's not willing to give up until the work gets done. His message is clear: Don't let promises go unfulfilled. Make sure your contractor is held accountable and don't let them off the hook.